Cancellations and Refunds
If you need to cancel your order and you haven’t approved your production proofs, you may do so by contacting Customer Service, via email at firstname.lastname@example.org. To keep everything straight, we will only accept cancellations via email.
If you’ve already approved your production proofs, there may be cancellation charges. This is because we’ve already expended labor and supplies in making your great looking catalog, magazine or booklet. These cancellation charges relate to labor for preparing files, proofing, pre-press production, etc., as well as any physical materials we may have already used, like printing plates, paper, ink, etc. To calculate the exact amount of the cancellation charges, Customer Service will evaluate on a case-by-case basis and provide this number to you. You will be refunded the amount you paid for the job, less any labor, materials and administrative fees incurred (credit card fees, etc.).
If your order has been sent to print production, you cannot cancel the order. We’ve already done it! We will, however refund your shipping costs.
Print jobs that have been sent to the U.S. Postal Service (USPS) cannot be cancelled and we cannot refund USPS postage.
For more information, please read our terms and conditions.
If there is an issue with your order, please let us know. Complete a Customer Service Request and we’ll respond as quickly as possible (within 1 to 2 business days).