Shipping and Delivery
We make every effort to ensure that your catalog, magazine or booklet is printed on time and shipped properly. Once your product leaves our plant, however, it’s out of our control. We use FedEx, UPS and other LTL carriers to delivery your product to you. Please be aware that most shippers don’t move shipments on weekends or national holidays and plan your order accordingly. The estimated shipping dates are just that: estimates. Shipping delays do sometimes happen due to weather or other unforeseen complications. Please plan ahead and pad your order delivery dates to account for any delays.
We cannot be responsible for damaged or lost material. If your job was damaged or lost in shipping, a shipping claim should be filed with the shipping provider. We will, of course, work with you to process the shipping claim and expedite the reprinting of the job.
Once your job is shipped and on it’s way, you will be emailed a tracking or PRO number. You can also visit the My Account section of this site to get order updates.
For more information, please read our terms and conditions.
If you have any question about production or shipping arrangements, contact Customer Service at firstname.lastname@example.org or 800-604-3063.